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Jilliv FAQ — Answers to Your Most Common Questions

Registration, deposits, bonuses, understanding odds — clear and detailed answers to all your questions, all in one place.

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Jilliv's referral program is straightforward — you get a personal referral code that you can share with friends. When a friend registers using your code and makes their first deposit, you earn a reward.

Here's how to claim your reward: log in to your account and look for the "Referral" option under your profile or the bonuses section. You'll find your personal referral code or link there. Share it with your friend. When your friend registers using that code, they'll also receive a bonus. Once your friend completes their first deposit (minimum ৳300), a referral bonus will be credited to your account — usually within 24 hours.

If you refer multiple friends, you'll earn a separate bonus for each one. Keep an eye on the latest promotions page for the current referral bonus amount and terms, as rewards are sometimes increased for special occasions. If a bonus hasn't been credited, contact the help centre and the support team will look into it promptly.

Signing up on Jilliv is completely hassle-free — the entire process takes under 2 minutes. No bank account or special documents are required upfront.

What you'll need to provide during registration:

  • Full Name — Enter your name exactly as it appears on your National ID, as it will be verified during KYC.
  • Mobile Number — This is your primary account identifier. Using a bKash or Nagad number makes future transactions easier.
  • Date of Birth — You must be at least 18 years old. Providing a false date of birth may result in your account being permanently closed.
  • Password — Use a strong password of at least 8 characters, combining uppercase letters and numbers.
  • Email — Optional, but adding one makes account recovery much easier.

Once you submit the form, you'll receive an OTP on your mobile. Enter it to activate your account. After that, you can deposit and start betting straight away. For withdrawals above ৳50,000, KYC verification is required — you'll need to submit a photo of your National ID.

Forgetting your password happens to everyone — resetting it on Jilliv is straightforward and takes no more than 3 minutes.

Step-by-step:

  • Go to the login page and click the "Forgot Password?" link.
  • Enter the mobile number you used when registering.
  • A 6-digit OTP will be sent to your mobile within a few seconds.
  • Once you enter the OTP, you'll be taken to a page to set a new password.
  • Enter your new password twice and save — you're all set.

If you're not receiving the OTP, first check that the number is correct and that your phone has network coverage. Wait 2 minutes, then click the "Resend" button. If your mobile number has changed and you no longer have access to the old one, contact the Help Center. The support team can help recover your account once your identity is verified using a KYC document (National ID).

Jilliv regularly hosts tournaments and leaderboard competitions — especially during major cricket series, football leagues, or the EPL season. No separate registration is required to take part in these events.

Here's how it generally works: place bets on designated matches during an event and points are credited automatically. The rate at which you earn points depends on your stake and the odds — higher odds bets earn more points. Your leaderboard position updates every hour. At the end of the event, top-ranked players receive prizes.

Prizes include cash bonuses (credited directly to your account), free bet credits, and electronics for select events. Each tournament has its own terms — check the latest Promotions page for full details. Minimum bet requirements and disqualification conditions vary by event. One important note: cancelling a bet during a tournament will deduct that bet's points from your score.

The minimum deposit on Jilliv is ৳300 (three hundred BDT). This amount can be deposited via bKash, Nagad, or Rocket.

Payment methods and details:

  • bKash — Minimum ৳300; maximum transaction limits follow bKash's own policy. Funds typically appear in your account within 5 minutes.
  • Nagad — Minimum ৳300, with the same fast processing.
  • Rocket — Minimum ৳300; the same rules apply.
  • Bank Transfer — Minimum amounts may vary and processing can take slightly longer.

There are no hidden deposit fees — every BDT you deposit goes straight to your betting balance. Your first deposit automatically receives a 150% welcome bonus, meaning a ৳300 deposit gives you a total of ৳750 to play with. For more details on deposits, visit the Financial Transactions section.

Jilliv displays odds in decimal format by default — for example, 1.85, 2.30, 3.50. The calculation is simple: multiply your stake by the odds to get your total return.

Example: You place a ৳1,000 bet at odds of 1.85. If you win, your total return is: ৳1,000 × 1.85 = ৳1,850. That ৳1,850 includes your original ৳1,000 stake — so your net profit is ৳850.

Another example: Odds 3.50, stake ৳500. Return: ৳500 × 3.50 = ৳1,750. Net profit: ৳1,250.

The general rule is: the higher the odds, the less likely the bookmaker considers the outcome — but the bigger the payout if you win. Odds below 1.00 offer no value. On Jilliv, the bet slip automatically calculates your potential winnings once you enter the odds, so there's no mental math needed. To switch formats (fractional or American), go to your account settings.

Jilliv offers several responsible betting tools, all available in one place within your account settings.

Available tools and how to activate them:

  • Deposit Limit — Log in and click the profile icon, then go to the "Responsible Gaming" section. You can set daily, weekly, or monthly limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period — this is intentional.
  • Cooling-Off Period — Betting break available from 1 day up to 30 days. Once activated, it cannot be cancelled before the period ends.
  • Self-Exclusion — Use this option to suspend your account for 3 months, 6 months, or 1 year. No logins or deposits are possible while the suspension is active.
  • Reality Check — A pop-up reminder will appear every 15, 30, or 60 minutes to let you know how long you've been playing.

All these tools are completely free to use and can be activated at any time. If you need help setting them up, our support team is available via the help centre.

1 Jilliv FAQ — Why You Should Read This

Thousands of new and existing members bet on Jilliv every day, and a large share of them ask the same types of questions — how to register, where to deposit, how to claim a bonus, what to do if they forget their password. This FAQ page was built for exactly that reason: so you don't have to wait for support to get answers to common questions.

The seven questions above are drawn from the most frequently asked topics on Jilliv. Every answer is written to be as clear and practical as possible — with step-by-step instructions, amounts, and timeframes included.

When is the FAQ better than contacting support?

For common questions, the FAQ page is faster than contacting support. Live chat may involve a short wait, but answers here are instant. That said, for complex issues — such as account security, large transactions, or a blocked account — reaching out to support directly is the better option.

FAQ Updated Regularly

This FAQ page is updated whenever Jilliv introduces new features or policy changes. If something seems outdated or you have a question that isn't covered, let us know via the help centre — it may be added in the next update.

Type a keyword in the search box above to highlight related questions — use it to find what you need quickly.

2 Where to Go If You Have More Questions

If the FAQ doesn't have what you need, Jilliv offers several ways to get support — the fastest being live chat. Click the chat icon at the bottom right of the site to get started. A Bengali-speaking agent typically responds within 2 to 3 minutes. Live chat is available 24 hours a day, 7 days a week.

For less urgent matters, you can reach out by email. Responses typically arrive within 6 to 12 hours. The Help Center also has detailed guides covering everything from account management to betting strategies.

We have a specially trained support team for responsible betting concerns. Start a live chat with the words "Responsible Gaming Support" and you'll be connected to that team right away.

Quick Facts
Minimum Deposit ৳300
Welcome Bonus 150%
At Registration 2 Minutes
Support 24/7 in Bengali
Minimum Age 18 Years
Payment Methods bKash · Nagad · Rocket
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